(To view the full video, please click here. Video transcript from a HEDNA Data & Analytics session.) Guest speaker: Leura M, VP of Product at Revinate Transcribed by Ana Cachon, Sales Manager - Distribution at NH Hotel Group What is first party data? It´s information a company collects directly from its customers. First party date: [...]
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HEDNA Milan: Hotel and Entertainment Spotlight For this year’s European Global Distribution Conference, we have selected the Quark Hotel Milan, a unique hotel in a quiet neighborhood, away from the hustle and bustle of city center Milan. Not to worry – you can still be at Duomo in under 20 minutes but you can also […]
Hotel Benchmarking: How to Identify and Act on Opportunities to Grow Your Direct Reservations Written by Fiona Gillen, VP Marketing at The Hotels Network Benchmarking is essential to every hotel brand’s growth strategy, from five-star luxury resorts to serviced apartments, and everything in between. Benchmarking allows you not only to understand your hotel’s performance […]
Forest Hill, MD (December 1, 2022) – HEDNA announced the appointment of Leanne Ballard as Executive Director. Ballard will serve as chief staff executive overseeing the strategic direction and execution of the global organization. As an industry expert, she will bring invaluable industry experience and hospitality insights to the leadership role, supporting the HEDNA Board […]
Written by Lorie Grant, Director Product Performance Analytics & Insight at IHG Hotels and Resort and Chakradhar Munjuluri, Product Manager Third Party Distribution at Choice Hotels Edited by Emilie Galle, Director International Marketing and Distribution at Choice Hotels and Laurie Pumper, Communication Director, HEDNA Note: The views are those of the authors and not necessarily […]
News from the Hotel Analytics Working Group 2021 was the hospitality industry’s year of recovery. During this time, the hotel analytics working group focused on two areas: Customer lifetime value and key online levers to better track investments, tactics, and impact on different channels. Improved reporting through collaboration to develop ideal dashboards for key stakeholders. […]
Written by Vineeth Purushothaman, Regional Director, Commercial Planning & Distribution EMEA at Wyndham Hotels & Resorts & Ana Cachon, Sales Manager – Distribution at NH Hotel Group Edited by Laurie Pumper, Communication Director, HEDNA Data is everywhere. It is powerful. It is overwhelming. Different people interpret it. We focus on data within our areas of […]
As an introduction to HEDNA Miami, the Hotel Analytics Working Group Co-chairs Connie Marianacci and Anisha Yadav generated discussion with key content contributors. The session focused on data challenges, the importance of effective dashboards, creating data synergies to optimize the channel mix, and avoiding silos. Contributors: Edoardo Dal Negro, Co-Founder at Blinkup Andrew Corke, Business […]
Written by Gideon Dean, Vice President of Partnerships, Michael Brizendine and Raju Pillai at Onyx CenterSource & Kaycee Rodgers, Data Analyst at Hotel Engine Edited by Laurie Pumper, Communication Director, HEDNA Between data infrastructure, visualization tools, reporting cadence, and more, reporting and analytics is an expansive subject with a wide range of variables to consider. […]
Part 2 of 2 — Read part 1: How to Set up Your Business Intelligence Project for Success Written by Andrew Corke, Business Intelligence Director at Travelport & Daniel Stankiewicz, Independent Director of Revenue Management Edited by Laurie Pumper, Communication Director, HEDNA The Business Intelligence (BI) project process is full of pitfalls, but they’re avoidable […]