HEDNAPULSE
EDUCATIONAL BRIEF
Where the fine print gets translated.
Plain-language briefs that break down the regulations, technologies, and shifts reshaping distribution — written by HEDNA or our community.
Snapshots are open to preview below. The full brief library is a HEDNA member benefit.
Featured Briefs
Latest Snapshots
A preview of HEDNA Pulse’s most recent educational briefs. These are not designed for public download — the full brief is a member benefit.
SNAPSHOT
Taxes, Fees & the Distribution Gap
How tax type, rate, and jurisdiction move through the hotel distribution chain — and where they stop moving. Traces a live tax record across the PMS, CRS, distribution platform, and travel seller, with contributions from Wyndham, Hilton, Emerging Travel Group, Oracle, and reconcileOTA.
SNAPSHOT
The Line Between Personalization and Surveillance Pricing
Educational brief on where AI-driven personalization ends and surveillance pricing begins, including current case law.
Educational Briefs & Explainers
Full Pulse Library
In-depth explainers on the regulations, technologies, and trends reshaping distribution — written by HEDNA, in plain language, for practitioners.
Regulatory & Policy 2 items ›
DOC
Federal and State Laws Governing Fees — Overview
HEDNA-prepared plain-English overview of fee-disclosure law at the federal and state level.
PDF
Update on State Laws Governing Fees
Mid-2025 tracker of new state legislation on fee disclosure, updating the overview above.
Connectivity / Payments 1 item ›
PDF
The Rise of Digital Identity in Hospitality
Why digital identity belongs at the heart of hotel IT strategy, not bolted on afterward.
Payments 2 items ›
PDF
EMV Chip Technology: A Quick Reference Guide for Hoteliers
Plain-English guide to EMV chip technology and what it means at the front desk.
PDF
Virtual Credit Card Handbook
Reference handbook on how virtual credit cards work and where hotels use them.
HEDNA Pulse briefs are written and reviewed by HEDNA for accuracy and neutrality.