Schedule subject to change.

monday, september 11


15:00 – 18:00
Check In and Registration
18:00 – 21:00
HEDNA Evening Event Cheeva Garden


08:30 – 12:00
Check In and Registration
09:00 – 9:15
HEDNA Welcome Grand Sindhorn
Join HEDNA’s leadership as they discuss their goals and priorities for the organization.
09:15 – 09:35
Flying heads into your beds: The state of air travel in South East Asia brought to you by OAG Grand Sindhorn
South East Asia Air Traffic in 2022 was only 46 % of the number of passengers flown in 2019. The region is experiencing a delayed recovery. Will it be as intense and sustainable as in other regions? Hear from Mayur Patel from OAG on the latest airline travel trends.
Mayur Patel, OAG Aviation
09:35 – 9:58
HEDNA Trends: The Region’s Performance and Outlook brought to you by STR Grand Sindhorn
Is the region just getting started and at the cusp of sustainable growth? Is the industry ready for a period of high occupancy and high ADR? Will China outbound travel be the driving engine?
Jesper Palmqvsit, STR
09:58 – 10:10
HEDNA Trends: What is the cost of Distribution? Brought to you by HotStats Grand Sindhorn
A deep dive into the profitability of hoteliers in the region. How have Distribution, Technology and Sales and Marketing Costs evolved since the pandemic.
Bousserind Comson, HotStats
10:10 – 11:00
Networking & Refreshments Foyer
11:00 – 11:25
My Vision of the Future of Travel: A Conversation with Omri Morgenshtern, CEO of Agoda Grand Sindhorn
We sit down with Omri Morgenshtern, CEO of Agoda to talk about the state of travel in 2023. Where and how do AI, payments, B2B, and B2C fit into the landscape and how do they help engage the customer along their search and booking journey.
Omri Morgenshtern, Agoda; Richard Castle, Cloudbeds
11:25 – 12:15
HEDNA Distribution Masterclass: Is There a One Size Fits All? Grand Sindhorn
Channel Managers, Switches, CRS, PMS – A Practical conversation with leading service providers offering insights on how to best leverage technology solutions – can one company do it all?
Edward Kennedy, The Percentage Company; Jun Lai, DerbySoft; James Bishop, SiteMinder; Dominic Winter, Amadeus; Fabricio Titiro, Oracle Hospitality; Patricia Brennan, Shiji  
12:15 – 13:30
Lunch Flourish Restaurant
13:30 – 14:30
HEDNA Hotel Leadership Panel: Scaling Local Hotel Brands Grand Sindhorn
Regional hotel leaders discuss maintaining brand values and culture while growing their footprint. Inspiring teams and promoting innovation is key to success – what’s the formula?
Chetan Patel, Dusit Hotels & Resorts; Jonathan Wigley, Absolute Hotel Services Group; Ian Di Tullio, Minor Hotels; Glen Grosic, HSMAI; Natty Wongphanlert, 137 Pillars Hotels 
14:30 – 14:50
HEDNA Payments Masterclass: Blurred Lines Grand Sindhorn
The role of payments within distribution has become increasingly critical. Costs and processes can often be overlooked. Take a look at how HEDNA has advanced industry standardization and what that means for guest experience, onsite teams and overall efficiencies.
Mike Carlo, XanderPay; Ana Arjones, Mastercard
14:50 – 15:10
Regional Complexities of Payments in Asia Grand Sindhorn
With so many countries, currencies and payment types throughout Asia, the level of complexity and cost far exceeds the rest of the world. The session will touch on increasingly important B2B payments and what it means for the customer journey.
Laurie Gablehouse, Worldline; Kerlyn Lim, Worldpay; Mike Carlo, XanderPay
15:10 – 15:40
Networking & Refreshments Foyer
15:40 – 16:00
The Shrinking Talent Pool: Exploring the Challenges of Filling Top Management Roles in the Hotel Industry Grand Sindhorn
Accelerated in part by the largest pandemic in recent history the hospitality industry has seen significant challenges in recruiting the next generation of leaders.
Chris Meylan, Asian Institute of Hospitality Management; Craig Cochrane, Minor Hotels; Sebastien Leitner, Cloudbeds
16:00 – 16:45
HEDNA Talks: Distribution Onboarding, What Can We Do Better? Grand Sindhorn
Hoteliers narrate their experiences with bringing new supply on board and discuss what improvements would optimize their distribution efforts and what technology partners might want to be thinking about.
Bryan Bailey, Minor Hotels; Bharath Satyavolu, Onyx Hospitality Group; Leanne Reddie, AZOTELS; Emilie Couton, D-Edge
16:45 – 17:00
Closing Remarks Grand Sindhorn


Omri Morgenshtern
CEO, Agoda

Mayur Patel
Head of Asia, OAG Aviation

Jun Lai
SVP Business Growth, DerbySoft

Bousserind Comson
Business Development Manager, HotStats

James Bishop

James Bishop
Vice President Ecosystems and Strategic Partnerships, Siteminder

Edward Kennedy
Founder & Director, The Percentage Company

Chetan Patel

VP Marketing, Dusit International

Jonathan Wigley

Founder/CEO, Absolute Hotel Services Group

Mike Carlo

Mike Carlo
CEO, XanderPay

Ana Arjones
Director of Market Development, Mastercard

Glen Grosic
Managing Director Southeast Asia, HSMAI

Bryan Bailey
VP of Revenue and Distribution, Minor Hotels

Bharath Satyavolu
VP Revenue Management , Onyx Hospitality Group

Richard Castle
Co-Founder & COO, Cloudbeds

Emilie Couton
Managing Director Asia Pacific, D-Edge

Dominic Winter
VP Operations, Amadeus Hospitality

Jesper Palmqvist
Senior Director Asia Pacific, STR

Leanne Reddie
Commercial Sales & Marketing Director, AZOTELS

Fabricio Titiro
Director of Partnerships, Oracle Hospitality

Patricia Brennan
VP Strategic Accounts Distribution, Shiji

Laurie Gablehouse
Head of Global Travel Solutions, Worldline Payments Consultancy

Chris Meylan
COO, Asian Institute of Hospitality Management

Craig Cochrane
Chief People Officer, Minor Hotels

Sebastien Leitner

Sebastien Leitner
VP Partnerships, Cloudbeds

Ian Di Tullio
Chief Commercial Officer, Minor Hotels

Kerlyn Lim
B2B Business Development, Worldpay

Natty Wongphanlert
Managing Owner, 137 Pillars Hotels