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Guest-Centric Payments Working Group: Charter

WORKING GROUP NAME 

 Guest-Centric Payments Working Group

WORKING GROUP CHAIRS

Jayson Canady, Hyatt
Laurie Gablehouse, Ingenico

HEDNA BOARD LIAISON

Mike Carlo, CEO and Founder, XanderPay

VISION STATEMENT

Educate the hospitality industry on the transition from the legacy property centric payments strategy focus to a payment strategy based on the guest. 

MISSION STATEMENT

The working group will create an information sharing forum that will help hotels manage payments more efficiently while improving the guest’s experience and reducing costs.

IDENTIFIED BUSINESS PROBLEMS

Payment strategies are created and implemented at the property level which creates inefficient payment processing for all cross-border guests.

GROUP OBJECTIVES

Identify the tools to create a guest-centric payment business case.
Compile information on existing solutions.
Advocate for hotel guests and hotels for efficient payment processing.

MEETING PLANS

Bi-monthly web calls and at least two in-person meetings per year.

WORKING GROUP COMPOSITION

Required participants:

  • Hotels
  • Payment Companies

Desirable participants:

  • Technology Companies
  • Card Schemes

DELIVERABLES

The following are proposed deliverables to be agreed and refined with the HEDNA Board and Working Group partners:

  • Create detailed objectives for the group based on member needs
  • Publish 3 short white papers in both 2019 and 2020
  • Develop a 3-part webinar series on specific topics in 2019 (if successful continue into 2020)
  • Introduce a toolkit for business cases and implementation analysis

FUTURE PLANS

Too early to be determined

 

Download the full Guest-Centric Payments Working Group Charter here. If you would like to join the Guest-Centric Payments Working Group, please fill out the form below:

 

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HEDNA (Hotel Electronic Distribution Network Association)
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