|Third-Party Commissions Working Group: Charter|
WORKING GROUP NAME
Third Party Commissions Working Group
WORKING GROUP CO-CHAIRS
Luis Hernandez, Manager, Distribution and Intermediary Sales, Americas, IHG
HEDNA BOARD LIAISONS
David Cabreza, Director, International Distribution Services, Hilton Worldwide
Enable hotels, third-party bookers and related parties to have an accurate and shared understanding of the details and status of their bookings and commission claims. Stakeholders in the booking and commission payment process will more efficiently communicate relevant and necessary information, make and receive timely payments, reconcile records across related parties, measure performance, and resolve missing and disputed payments.
Help industry stakeholders improve the transmission, acceptance and use of more complete and accurate booking and payment data, and to help address the systems limitations and processes that hinder the efficient flow of full information.
IDENTIFIED BUSINESS PROBLEMS
The booking, stay and payment data recorded by hotels and third-party bookers often have numerous discrepancies between systems, causing significant problems for tracking bookings, reconciling payments and accounting for production. These differences have various causes, including systems limitations and disjointed systems, archaic business processes, manual work-arounds, user errors and a lack of shared understanding and objectives across all parties. Regardless of the cause, such discrepancies create substantial, unnecessary work for relevant parties to resolve resultant inquiries and disputes.
In person meetings
At the January 2018 HEDNA conference, the working group will agree on the schedule through the June 2018 conference.
WORKING GROUP COMPOSITION
Participants should have the capability and willingness to represent their organizations, and to participate in working group meetings and calls to the extent possible (as above).
(Subject to discussion and confirmation by Working Group Participants)
The working group expects to complete all objectives within the initial charter period and will submit a charter extension request if the working group identifies additional objectives that would require work beyond the initial period.
Download the full Third Party Commissions Working Group Charter here. If you would like to join the Third Party Commissions Working Group, please fill out the form below: