9:30am – 10:00am: Registration & Networking
10:00am – 12:00pm: HEDNA U 101 (paid registration required)
12:00pm – 1:30pm: Lunch
1:30pm – 3:30pm: HEDNA U 102 (paid registration required)
2:00pm – 4:00pm: Regional Networking Registration
4:00pm – 5:30pm: HEDNA U 204: Engaging with the Guest: The Booking After (complimentary)
5:30pm – 7:00pm: Networking Reception (Apps and limited drink selection)
There is no fee to attend the HEDNA U 204 session and networking reception. The HEDNA U 101 and 102 sessions require payment.
HEDNA U 101: $69
HEDNA U 102: $69
Both sessions: $99
If you plan to attend the morning sessions, select the appropriate ticket on the Attendee Selections tab when you register. You are welcome to stay for the rest of the event at no extra cost.
If you plan to attend only HEDNA U 204 and the networking reception, select the Networking Event/HEDNA U 204 Only ticket.
HEDNA U Course Descriptions
HEDNA U 101/102: Introduction to Distribution – An introductory level discussion of basic components of hospitality distribution.
HEDNA U 204: Engaging with the Guest: The Booking After – Historically, the distribution component of the guest journey has ended with the booking. This session shares ways to continue to engage the guest after the reservation is completed, upsell ancillary products, enhance the guest experience, and to encourage repeat visits.
A special thank you to the 2019 Regional Networking Event Sponsor: