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Conference Planning Committee Meeting Minutes
Meeting Minutes from HEDNA's Regional Meeting
2001 December, San Diego, CA
| Meeting Name: |
Conference Planning Committee |
| Location: |
Terrace A, Sheraton San Diego |
Chair: |
Debbi Haacke |
| Date: |
December 07, 2001 |
Co-Chair: |
n/a |
Agenda - Action Items/Issues
| Item No. |
Subject |
High Level Summary/Issues |
| 1 |
2001 Regional Meeting Feedback |
- Overall success!
- Speakers were diverse, high-level, good quality;
enthusiastic response from Keynote speaker; topics were
good.
- Good balance between hotels and vendors.
- GDS presentations were good, but a bit too long (1/5
hours). Consider shortening to 1 hour so IDS sessions could
be reintroduced.
- Excellent meeting space, natural light a plus.
- Attendees liked 4 GDS presentations.
- Too many IDSs.
- Food was excellent.
- On-line reservations problems with 35 people in
group.
- Bar in West Tower was closed, alternate plans should
have been made.
- Allocation of break times for extended networking worked
well (30 minutes).
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| |
2002 Global Meeting Planning |
- Focus should be on "A Decade of Accomplishment",
highlighting committees, networking, accomplishments, etc.
John Burns volunteered to develop initial draft of HEDNA's
accomplishments over our 10 years. This presentation is a
good segway into Awards.
- Plan on 5-minute introduction and 10-minute acceptance
speeches at presentation of Awards. (include time for EMEA
Awards)
- Executive Forum: hear from European hoteliers. Jurgen
Bartels, David Michaels - Hilton International; mergers
& acquisitions, Paul Slattery, Kleinwort Bensen, Europe,
Bjorn Hansem North America.
- Industry Trends session: hear from a visionary, US view
& European view (possibly hear from a Wall
Street/European financial advisor).
- Consolidation in Industry; How to deal with
Consolidators - Panel of consolidators and hoteliers
or 1 prominent consolidator and one prominent hotelier with
Roland moderating.
- Dealing with changes in the marketplace: shortened lead
time and how to cope (See Don Smith), growing contention
between Reservations and Revenue Management, etc. (Radisson,
Shelly Irrgang - manages this well). Include case
studies.
- "User Assistance on Hotel Web Sites - The quality of
user assistance onweb sites varies remarkably, from none to
excellent. That assistance isoften crucial to the site
visitor successfully making a booking. Judy Burns completed
a survey recently of 75 hotel company web sites and her
findings are the basis for an article published in the
current edition of Hospitality Upgrade magazine."
- European technology - mobile phone technology,
Interactive TV, Andbook, Opodo.
- Update audience on European technologies that may be
difference than found in North America.
- Closing Session: i.e. A Decade Ahead by Executive
Advisor, President, or Exec. Director of HEDNA. This would
be the "bookend" to the starting sessions A Decade of
Accomplishment.
- Committee Updates should chairs to the Collaboration
Committee, whose chair would report on all committees' key
priorities and progress.
- Cannot begin program any earlier than 9:00am for Global
Meeting.
- Several people are researching feedback/complaints
regarding Victoria Park Plaza.
- Recommendations for 2002 Regional (Speakers):
- HFTP: John Cahill
- HSMAI: Bob Gilbert
- Gaming: Harrah's CIO
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RFPs for 2002 Regional/2003 Global |
- RFPs will be sent out no later than December 17.
- Regional 2002 cities: Boston, NYC, Baltimore, Cleveland,
Charleston.
- Global 2003 cities: Toronto, Ottawa,
Montreal.
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Items/Issues
| No. |
OpenDate |
Description |
Resolution |
Assigned To |
Target Date |
| 1 |
12/7/01 |
GDS presentations varied in structure and level of audience
participation. |
Reinstate GDS Guidelines for Presentations (should consist
of a presentation and Q & A) |
Ellen Gallant |
April 2002 |
| 2 |
12/7/01 |
IDS Presentations audience dropped off as day
continued. |
Intersperse IDS and GDS sessions? Add IDS time during
Continental breakfasts? IDS Sessions could be added on Tuesday
afternoon or Tuesday evening with a reception including HEDNA
U graduates, participants, and Tech Showcase vendors. |
Ellen Gallant |
January 2002 |
| 3 |
12/7/01 |
Allied Member-sponsored reception is billed as a 2-hour
reception; expectations are raised. |
Move it back to more of a "happy hour" type of event.
Perhaps in the foyer outside Closing Session Room or a
Hospitality Suite. |
Ellen Gallant |
January 2002 |
| 4 |
12/7/01 |
Opportunity exists to integrate EMEA members into panels,
as moderators, keynotes, etc. |
Include EMEA Staff and prominent members in planning
conference calls, email correspondence, etc. |
Ellen Gallant |
Ongoing |
| 5 |
12/7/01 |
HEDNA Leadership should be more visible to conference
attendees. |
President and/or Executive Director to deliver General
Session address, lead panel(s), Board warp-up session,
etc. |
Ellen Gallant |
January 2002 |
| 6 |
12/7/01 |
Consolidation in Industry; How to deal with Consolidators -
this issue should be addressed at Global Meeting but there is
danger of violating the Code of Conduct. |
Consult with attorney to develop a list of strict
guidelines of appropriate ways to discuss this topic. |
Ellen Gallant |
January 2002 |
| 7 |
12/7/01 |
Audience feedback |
Summarize questionnaire and circulate to committee
members |
Heidi Spencer |
January 2002 |
| 8 |
12/7/01 |
A/V equipment was ordered for sessions that didn. t need it; unnecessary costs. |
Require GDS/IDS presenters to bring their own LCD projectors. Research security, phone line issues, adapters & converters. |
Heidi Spencer |
February 2002 |
| 9 |
12/7/01 |
Many companies may require delegates to "double up" on accommodations. |
Make sure hotel has plenty of double-rooms available for our group. |
Heidi Spencer |
January 2002 |
| 10 |
12/7/01 |
May be able to cut costs of food/beverage. |
Re-evaluate the F&B actuals, list of suggestions for next conference. |
Heidi Spencer |
January 2002 |
| 11 |
12/7/01 |
Potential for lots of on-site registration at GlobalMeeting. |
Carefully select staff/temps and create staffing schedule.Bring plenty of on-site Registration Materials. |
Cora Griggs/
Heidi Spencer |
April 2002 |
| 12 |
12/17/01 |
High percentage of audience traveling to London from North America . will be arriving early in the day. |
Advise hotel of large number of early arrivals and make sure efforts are made to have rooms ready, staff available at front desk. |
Heidi Spencer |
April 2002 |
| 13 |
12/17/01 |
Clarifications on Meeting Attendance. |
Include in Program (to be re-announced in Gen. Session):
GDS sessions are open except to "press" or
"competitors."
Note Collaboration Committee is by invitation only. |
Heidi Spencer |
April 2002 |
| 14 |
12/17/01 |
HEDNA. s accomplishments for the last 10 years |
Draft a list of accomplishments to be used in the Opening
Remarks of the General Session at the Global Meeting. |
John Burns |
April 2002 |
Attendees
(C=Conference Call Attendee, A=Attended In-Person)
| |
Attendees |
Company Name |
EMail |
| A |
Alison Baud |
Supranational Hotels |
|
| A |
Heidi Spencer |
DISA |
|
| A |
Ellen Galant |
HEDNA |
|
| A |
Kathleen Cullen |
Raffles |
|
| A |
John Burns |
Hospitality Technology Consultants |
|
| A |
Debbi Haacke |
Rosewood Hotels |
|
| A |
Don Smith |
WorldRes |
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