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HEDNA is pleased to announce a new format for its committees. Members of HEDNA's restructured forums—currently Standards, Payment Technologies and Leisure Wholesale—will identify key areas in need of discussion within the committee realm and then form working groups, as necessary, to focus on specific projects. The forums will meet during the Spring and Winter conferences, while the working groups will work year-round to maximize the resources available to HEDNA members and continue to shape the hospitality industry. Payment Technologies ForumThe Payment Technologies Forum addresses payment related issues that exist in the industry and identifies the need for standards in the areas of interfaces, databases, regulations and privacy. It aims to drive implementation of such standards in close cooperation with distribution channels, banks, card schemes and payment technology providers, as well as communicating effectively to influence promotion and adoption of approved standards and educating the membership on established guidelines.
Standards ForumThe Standards Forum is focused on bringing issues forward and shaping industry standards as they relate to business processes, connectivity and content. The group is currently reviewing a variety of content related initiatives to ensure that content is presented in a structured format among the various distribution channels. There is always a healthy dialogue about industry issues—or perceived issues—that result in either a reminder of the current processes in place or a revision of those processes to address the changing environment. This forum is educational and provides attendees with a number of initiatives to become involved in shaping new standards for the industry. Board Liaisons: Cynthia Castillo, Amadeus IT Group SA Leisure Wholesale ForumThe Leisure Wholesale Forum is passionate about finding connectivity solutions for Tour Operators, Wholesalers, and Hotel Companies. The group is working to identify and develop connections, as well as prioritize additional areas of opportunity for Hotels and Tour Operators and determine how to tackle the challenges surrounding this key market segment. duncan.kennedy@starwoodhotels.com Board Liasons: Sarah Fowler, Pegasus Solutions Doug Carr, Fairmont Raffles Hotel International
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