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December 27, 2007
Position Title: Service Delivery Manager - US - AltiusPAR
Location: Dallas, TX
Summary
The Service Delivery Manager is the center point for all proactive and reactive communications from AltiusPAR's hotel customers.Also, they champion the interests of Enterprise Solutions Support Customers' within AltiusPAR, ensuring they are satisfied with AltiusPAR's service, managing AltiusPAR's response to ensure margin expectations are maintained.
Responsibilities
- Provide the single point of contact for all queries or matters arising within the designated accounts.
- Make sure the products and services provided by AltiusPAR are delivered in time and within budget.
- Identify opportunities in designated accounts and align them to the appropriate line of business.
- Maintain an awareness of trends and issues within the industry sector
- Monitor the delivery of Enterprise Support Solutions to ensure margins are maintained and clients remain satisfied
- Proactively ensure that all issues raised by the customer are resolved through the appropriate AltiusPAR resources
- Make sure the customer exploits all the advantages of the AltiusPAR products to increase revenue.
- Manage the day-to-day relationship with Customer to ensure a high level of satisfaction.
- Motivate and develop the operational staff under their control to ensure that all services meet the target
- Ensuring that all operational resources are operated in accordance with security, environmental and all other organizational policies
- Ensure that incidence arising from or affecting the operation cycle have minimum effect and are resolved within the target timeframe; ensure that all such incidents are recorded according to the defined incident procedures
- Provide regular feedback on operational performance to the R&D Team recommending any improvement required
- Communicate effectively with other areas of the organization to ensure customer satisfaction is met.
- Ensure that all operational staff are aware of and comply with all operational and organizational policies and processes.
- Train operation staff in new services, application or systems, and arrange and run any necessary training, ensuring that appropriate operational documentation is produced
- Monitoring and expediting resolution of Technical Assistance Requests (Tickets)
- Holds regular review meetings with each designated account
Abilities/Skills
- Strong understanding of hotel technology and distribution.
- Strong relationship management and negotiation skills
- Strong interpersonal and communication skills, including presentation delivery
- Ability to create best practices without a previous template
- Basic understanding of statistics and report evaluation
- A self-starter with the ability to multi-task and prioritize high return opportunities
- Demonstrated ability to work under pressure
- Excellent written and oral communication skills
- Flexibility to travel as needed
Experience/Education
- Bachelor's Degree Preferred but not required.
- 5+ years experience in travel industry
To apply for this position email Joe Farnsworth at joe.farnsworth@altiuspar.com
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December 4, 2007
Position Title: Database Supervisor, Loews Hotels
Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amentities for a luxurious guest experience. Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value.
Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.
The supervisor of GDS/CRS maintenance will oversee the day to day operation of the GDS maintenance department and team. This will include managing employees, scheduling, coordinating training, communicating with the hotels, managing work flow systems and reporting, administering policies and procedures and manageing process to implement content in all distribution systems according to brand standards and service level agreements. Please visit our website: loewshotels.com
Manage day to day operations of GDS and CRS data maintenance department;
Create staffing plans and schedule resources to meet service levels;
Monitor service levels and make ongoing adjustments and staffing recommendations as necessary;
Provide work flow and status reporting to hotels and management as necessary;
Complete regular performance reviews;
Implement incentive programs to maintain and improve employee morale and motivation;
Implement content for GDS marketing and advertising programs and promotions as necessary;
Review and approve global rate update for all hotels;
Provide main point of contact for hotels for inquiries and troubleshooting;
Review and approve GDS hotel content and HODS.
Requirements:
Three years of hospitality or travel experience including supervisory experience; Hands-on GDS experience, strong leadership and motivational skills;
Excellent oral and written communication skills; Exceptional organization and administrative skills; Resilient and polished customer service and problem-solving skills; Ability to work flexible hours; Ability to work under pressure, be able to multi-task, direct work flow and work in a fast-paced operation; Stable work history.
Strongly preferred:
Four year college degree; Training experience; Knowledge of Microsoft Office, Microsoft Project, Lanyon and Opera.
Please email resume and compensation requirement to hrrep@newposition.com
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September 25, 2007
Position Title: Account Manager, Electronic Distribution
This position will manage the corporate business relationship between Hyatt,
Expedia, Hotels.com and TripAdvisor through production reporting and evaluation
of the market penetration by all Global Hyatt brands. The responsibilities also
include managing the marketing opportunities for hotels that participate in both
merchant programs as well as the participation in strategic planning of coordinated
marketing and/or brand marketing campaigns that may be applicable to Expedia and Hotels.com
as a means to promote sales and increase revenue and market share to participating hotels.
This position will also provide ongoing education to the hotels regarding site management.
Responsibilities also include:
- Analyze Expedia.com and Hotels.com booking production reports to identify availability, booking and rate trends by property. Provide market share and revenue analysis results to hotels and corporate revenue management team.
- Develop high-level strategies for both the chains/brands and for individual properties under Global Hyatt.
- Provide guidance and educate the hotels on site management including, but not limited to: strategies, display placement, rate compliance, relationship management etc
- Communicate Expedia marketing programs and "rate rules" based merchandising opportunities to hotels and assist in implementation of strategy to grow share on Expedia.
- Coordinate and monitor marketing programs on Expedia based on revenue results from Expedia
- Identify trends in services and programs. Recommend program enhancements for the benefit of guests and/or hotels. Provide additional training and follow up as needed.
- Coordinate new participating hotel solicitations, implementation and any ongoing communication regarding Expedia.com and Hotels.com programs and products
- Manage the day-to-day corporate relationship between Hyatt and Expedia Inc.
- Basic computer skills including Excel (Access optional)
- Oral and written communication skills
- Organizational skills
- Presentation skills
- Analytical ability
- Attention to detail
- Knowledge of hotel pricing and revenue management
- Knowledge of Internet distribution systems
- Ability to work as a team member
- Experience in development and execution on Internet marketing programs, preferably in the travel industry.
- College degree or any combination of education and experience that provides the required knowledge, skills and abilities.
- Previous experience in Internet marketing, hotel revenue management, front office and/or distribution is highly desirable.
EOE
Please visit www.hyatt.com to apply for the position.
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September 25, 2007
Position Title: eCommerce Account Director - US - Wyndham Hotel Group
Location: Parsippany, New Jersey
Summary
The Director of Global e-Commerce is the complete relationship owner for key online distribution partners.
This includes all aspects of account management from contract negotiation to revenue responsibility. It
involves maintaining daily contact with assigned accounts and initiating and implementing strategies to
optimize revenue through those channels. The individual must stay abreast of industry trends and partner
initiatives to capitalize on new revenue opportunities. The Director should find every opportunity to
create new and innovative ways to maximize the benefits of their assigned online accounts.
The Director takes top line strategies and translates them into individual partner objectives to create
a strategic plan by account. The individual is responsible for technology planning, contract negotiation,
and complete relationship management for their assigned accounts. The Director must work closely with
the e-commerce support team to analyze metrics, provide escalation for account issues and coordinate
operational processes, however does not have direct supervisory responsibility over the team.
Responsibilities
- Manage the ongoing relationship with assigned distribution partners including daily communication, periodic formal account wellness checks, and ongoing revenue tracking.
- Initiate and implement new concepts to optimize revenues from assigned accounts.
- Manage the operational processes associated with distributing our properties effectively through assigned accounts.
- Work with IT, Sales Planning & Operations, and Brand Operations to develop and implement technology initiatives for assigned accounts.
- Increase channel distribution by seeking out and implementing new distribution partners as appropriate.
- Stay abreast of industry trends by attending industry conferences and seeking out advanced distribution knowledge
Abilities/Skills
- Strong understanding of hotel e-distribution and channel management strategies
- Knowledge of e-distribution system functionality and connectivity preferred, GDS experience a plus
- Experience with online marketing and merchandising
- Strong relationship management and negotiation skills
- Strong interpersonal and communication skills, including presentation delivery
- Ability to create best practices without a previous template
- Basic understanding of statistics and report evaluation
- A self-starter with the ability to multi-task and prioritize high return opportunities
- Demonstrated ability to work under pressure
- Excellent written and oral communication skills
- Flexibility to travel as needed
Experience/Education
- Bachelor's Degree in Business, Marketing or related field
- 5+ years experience in travel industry distribution, experience with Online Travel Agencies preferred
To apply for this position please click here: eCommerce Account Director - US
For more information, please contact www.wyndhamworldwide.com
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September 25, 2007
Position Title: Director of Revenue Management for the Hotel Monteleone
Responsibilities/Description:
- Optimize RevPAR by analyzing/forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix
- Work with the hotel DOS and hotel team to establish strategies to increase revenue of both rooms and catering
- Manage/update current selling strategies and product information in all available distribution channels/reservation sources (onsite, third-party reservation providers, call centers, websites, GDS, etc.)
- Facilitate Weekly Sales and Revenue Strategy meetings
- Conduct ongoing competitor price/product analyses to ensure proper rate positioning/product offering relative to competition
Contact:
Kerri Colombo-Rholdon
Human Resources Manager
Hotel Monteleone
214 Royal Street
New Orleans, LA. 70130
P.523-3341 Ext. 4121
F. 681-4411
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